www.klitmollercollective.dk is owned and operated by Klitmøller Collective ApS
VAT no. 40558187 (hereinafter "Klitmoller Collective" or "www.klitmollercollective.dk")

Klitmøller Collective ApS
Vangsåvej 12, Klitmøller
7700 Thisted
VAT no. 40558187

webshop@klitmollercollective.dk
Phone: +45 53504062

These terms and conditions apply to the purchase of goods on www.klitmollercollective.dk The right of withdrawal only applies to private consumers who shop via www.klitmollercollective.dk.

Payment and delivery

At www.klitmollercollective.dk we receive payment with:

VISA
VISA Electron
Mastercard
Mastercard Debit
Maestro
JCB

We also accept payment methods:

MobilePay
PayPal

The amount is only deducted when the item is shipped. If you have ordered several items and one of the items is backordered, we will only deduct the payment for this item when the item is shipped.

The prices are stated in EURO and include 25% VAT.
Shipping charges may apply. You choose the shipping method at the end of the order process. 

VAT EXEMPT PURCHASES (FOR CUSTOMERS OUTSIDE OF THE EU)

When shopping from outside the EU the VAT (20% of total price) will be removed automatically in the checkout process when the shipping country is selected.
Prices do not include payment or delivery charges.
The VAT (20% of total price) is removed because customers outside the EU risk paying local import taxes. These charges are the responsibility of you, the buyer, and are set by local tax authorities in your country.

Please note that local import duties vary by country and region. These taxes are to be paid by the customer.

Receipt for receipt of order and order confirmation

Once you have ordered an item from us, you will receive a receipt (order confirmation) via e-mail confirming that we have received your order. A binding purchase agreement has hereby been entered into with us.

Shipping charges

Delivery to destinations within EU costs €10, - If you shop for €100 or more, your order will be sent free of charge.

Delivery to destinations outside the EU costs €20, - If you shop for €200 or more, your order will be sent free of charge.

Delivery time is typically 1-3 business days. All our packages are insured and with track & trace number. When sending your package, you will receive a tracking number.

Return policy

If you want to exchange a product, please place a new order on the new product you want. You also return the product you want to have exchanged, with the enclosed return form and we will refund to your card.

If you want to return a product and do not want a new one, please fill out the enclosed return form as accurately as possible within 14 after you have received your order.

If this is exceeded, we reserve the right to send the package back to the customer. Alternatively, we can offer a voucher for similar amounts. Please use the enclosed return slip and drop off the package at your nearest GLS Service Point.

Returned items must be in original condition, which includes hangtags, price tags and the like.

If the returned item shows signs of damage or use, we reserve the right to reject the return. If the item you want to exchange for is sold out, the money will be refunded automatically.

Return shipments

If you want to return all or part of your order, you must send to:

Klitmøller Collective ApS
Industrivej 20 - Port 2
7700 Thisted
Denmark

Mail: webshop@klitmollercollective.dk
Phone: +45 53504062

Customer service

If you have complaints regarding incorrect, damaged or missing items, please contact us as soon as possible.

When you shop at our webshop, you have a 24-month guarantee. This means that you either get repaired, replaced, refunded or reduced the price of the item you are complaining about, depending on the situation.

The complaint / appeal must be reported within a reasonable time after you have discovered the defect in the product. If a complaint is given to Klitmøller Collective ApS within two months after the defect has been discovered, the complaint is always timely.

When returning a defective product, please describe as best you can what the problem with the product is.

Please fill out our return form and send it with the package. This is a requirement.

Mail: webshop@klitmollercollective.dk
Phone: +45 53504062