Terms & Conditions

www.klitmollercollective.dk is owned and operated by Klitmøller Collective ApS
VAT no. 40558187 (hereinafter "Klitmoller Collective" or "www.klitmollercollective.dk")

Klitmøller Collective ApS
Vangsåvej 12, Klitmøller
7700 Thisted
VAT no. 40558187

webshop@klitmollercollective.dk
Phone: +45 53504062

These terms and conditions apply to the purchase of goods on www.klitmollercollective.dk The right of withdrawal only applies to private consumers who shop via www.klitmollercollective.dk.

Payment and delivery

At www.klitmollercollective.com we receive payment with:

VISA
VISA Electron
Mastercard
Mastercard Debit
Maestro
JCB

We also accept payment methods:

MobilePay
PayPal

The amount is only deducted when the item is shipped. If you have ordered several items and one of the items is backordered, we will only deduct the payment for this item when the item is shipped.

The prices are stated in EURO and include 25% VAT.
Any taxes associated with importing and receiving the goods are at the expense of the customer.
Shipping charges may apply. You choose the shipping method at the end of the order process.

Receipt for receipt of order and order confirmation

Delivery to destinations outside the EU costs €20, - If you shop for €200 or more, your order will be sent free of charge.

The delivery time in Europe is usually 1-3 working days. The delivery time for countries outside of Europe: 2-5 working days. All our packages are insured and with track & trace number. When sending your package, you will receive a tracking number.

Return policy

If you want to exchange a product, please place a new order on the new product you want. You also return the product you want to have exchanged, with the enclosed return form and we will refund to your card.

If you want to return a product and do not want a new one, please fill out the enclosed return form as accurately as possible within 30 days after you have received your order.

Items bought from Nov. 1st to Dec 31st can be exchanged/returned until Jan 31st the following year.

If this is exceeded, we reserve the right to send the package back to the customer. Alternatively, we can offer a voucher for similar amounts. Please use the enclosed return slip and drop off the package at your nearest GLS Service Point.

Returned items must be in original condition, which includes hangtags, price tags and the like.

If the returned item shows signs of damage or use, we reserve the right to reject the return. If the item you want to exchange for is sold out, the money will be refunded automatically.

Return shipments

If you want to return all or part of your order, you must send to:

Items bought from Nov. 1st to Dec 31st can be exchanged/returned until Jan 31st the following year.

Klitmøller Collective ApS
Industrivej 20 - Port 2
7700 Thisted
Denmark

You pay the return

Mail: webshop@klitmollercollective.dk
Phone: +45 53504062

Customer service

If you have complaints regarding incorrect, damaged or missing items, please contact us as soon as possible.

When you shop at our webshop, you have a 24-month guarantee. This means that you either get repaired, replaced, refunded or reduced the price of the item you are complaining about, depending on the situation.

The complaint / appeal must be reported within a reasonable time after you have discovered the defect in the product. If a complaint is given to Klitmøller Collective ApS within two months after the defect has been discovered, the complaint is always timely.

When returning a defective product, please describe as best you can what the problem with the product is.

Please fill out our return form and send it with the package. This is a requirement.

Mail: webshop@klitmollercollective.dk
Phone: +45 53504062